Shipping policy

At CaterPack.online, we are committed to providing reliable delivery services for businesses across the UK.

Order Processing

All orders are processed and prepared as quickly as possible. Once your order has been confirmed, our team will begin preparing it for dispatch.

Sample Orders

We understand that some customers may wish to check product quality before placing larger orders. For this reason, we can supply single-unit sample orders on selected products, subject to availability.

Bulk Orders

As a wholesale supplier, we specialize in fulfilling bulk and business orders for restaurants, takeaways, cafés, convenience stores, and hospitality businesses. Larger orders may require additional processing depending on order size and stock availability.

Delivery

We work with trusted delivery partners to ensure your products arrive safely and efficiently. Delivery times may vary depending on your location, product availability, and the size of your order.

Shipping Charges

Shipping costs are calculated at checkout and may vary based on the weight, size, and destination of your order.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us as soon as possible with your order details, and our team will work to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, sample orders, or bulk purchases, please contact our customer support team. We are always happy to assist and help find the best solution for your business needs.